AM Best

AM Best’s Analytical Briefing –
How Are Insurers Using AI?

Thursday, July 16, 2026 | 2 pm ET


briefing title screen

About This Briefing

Please join AM Best’s analytical staff and industry experts as they assess the current state of artificial intelligence (AI) in the insurance industry.

This briefing explores how AI is reshaping the insurance industry, drawing on findings from a recent AI-focused survey of insurers and DUAEs* conducted by AM Best. Our panelists, including industry executives and innovation leaders, will discuss adoption trends, operational impact, regulatory considerations and the future of AI-enabled underwriting and claims.

Topics will include:

  • Key findings from the latest AM Best AI survey across the insurance sector
  • How insurers are using AI to improve underwriting, claims and customer experience
  • Emerging risks, governance challenges and regulatory considerations for AI adoption
  • What insurers, reinsurers and AM Best expect from AI over the next three to five years

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*"DUAE" is used as a blanket term to capture managing general agents, managing general underwriters, coverholders, program administrators, program underwriters, underwriting agencies, direct authorizations and appointed representatives.

Moderator

Sridhar Manyem
Senior Director
AM Best


Panelists

Aman Gour
CEO
FurtherAI

Josh Hershman
Insurance Commissioner
State of Connecticut

Chetan Kandhari
SVP, Chief AI & Digital Transformation Officer
Nationwide

Kaitlin Piasecki
Industry Research Analyst
AM Best