About This Briefing

AM Best’s analytical staff and industry experts assessed the current state of artificial intelligence (AI) in the insurance industry.

This briefing explored how AI is reshaping the insurance industry, drawing on findings from a recent AI-focused survey of insurers and DUAEs* conducted by AM Best. Our panelists, including industry executives and innovation leaders, discussed adoption trends, operational impact, regulatory considerations and the future of AI-enabled underwriting and claims.

Topics included:

• Key findings from the latest AM Best AI survey across the insurance sector
• How insurers are using AI to improve underwriting, claims and customer experience
• Emerging risks, governance challenges and regulatory considerations for AI adoption
• What insurers, reinsurers and AM Best expect from AI over the next three to five years

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*"DUAE" is used as a blanket term to capture managing general agents, managing general underwriters, coverholders, program administrators, program underwriters, underwriting agencies, direct authorizations and appointed representatives.